1. Relationship Nature

• The Delivery Partner (“Partner”) is an independent contractor, not an employee, agent, partner, or representative of RTOR.
• Nothing herein creates an employer–employee, partnership, joint venture, or agency relationship.
• The Partner is free to work with other platforms.

2. Eligibility

The Partner must:

• Be 18 years or older
• Hold a valid driving license (if vehicle-based)
• Maintain valid vehicle documents (RC, insurance, PUC where applicable)
• Have a smartphone with internet access
• Maintain a valid bank account for payments
• Provide accurate, complete, and truthful information

The Partner is solely responsible for the authenticity, validity, and legality of all submitted documents and for maintaining them at all times. RTOR may verify documents at any time and may suspend or deactivate access if discrepancies are found.

3. Scope of Services

• Accept and complete delivery requests via the RTOR platform
• Deliver orders safely, professionally, and on time
• Follow instructions communicated through the RTOR app
• Maintain respectful conduct with customers and vendors

RTOR does not guarantee minimum earnings or order volume.

4. Order Acceptance, Rejection & Cancellation

• Partners may accept or reject orders
• Repeated rejections, cancellations, or delays may affect access to orders
• Once accepted, orders must be completed unless unavoidable circumstances occur

5. RTOR Payment System & Acceptance (MANDATORY)

• The Partner fully agrees to RTOR’s payment system, including:
• Per-order payouts
• Incentives, bonuses, surge pricing (if applicable)
• Settlement cycles (weekly / bi-weekly or as defined by RTOR)
• RTOR reserves the right to modify payment structures, incentives, or payout schedules
• Continued use of the platform signifies unconditional acceptance of the payment system
• The Partner shall not dispute or bypass RTOR’s payout calculations except through official support channels
• Any attempt to manipulate earnings, payments, or order values will result in immediate termination

6. Earnings, Deductions & Expenses

• RTOR may deduct platform service fees
• Penalties for misconduct, fraud, or policy violations
• Taxes or statutory deductions as required by law
• RTOR is not responsible for fuel, repairs, mobile data, fines, penalties, or personal expenses

7. Ratings, Performance & Conduct

• Partners are evaluated through customer ratings and internal performance metrics
• Prohibited conduct includes abuse, harassment, theft, tampering, fraud, fake deliveries, GPS manipulation, and substance use during deliveries

RTOR may suspend or permanently deactivate accounts for violations.

8. Safety, Driving Responsibility & Legal Liability

• The Partner is fully responsible for driving skills, road behavior, and traffic law compliance
• Any accident, injury, loss, damage, fine, or legal issue is solely the Partner’s responsibility
• RTOR shall not be liable for civil or criminal consequences
• The Partner agrees to indemnify and hold RTOR harmless from all claims or legal proceedings

9. Insurance Policy

• RTOR does not provide insurance by default
• Insurance, if offered, applies only after 45 continuous working days and subject to RTOR policies
• RTOR may modify or discontinue insurance at any time
• The Partner remains responsible for personal insurance coverage

10. Equipment & Branding

• RTOR may provide bags, uniforms, or identification materials
• All branded materials remain RTOR’s property and must be returned upon deactivation

11. Platform Usage & Data

• The Partner shall not misuse customer, vendor, or location data
• RTOR may collect real-time location data during active deliveries

12. Customer & Vendor Privacy (STRICT)

• Partners must not disclose addresses, locations, or contact numbers
• All communication must occur only through the RTOR app
• Any violation results in immediate termination

13. Safe Pickup from Homes & Private Locations

• Maintain professional conduct
• Avoid entering private areas unless permitted
• Prefer contactless pickup
• Leave immediately after pickup

14. Mandatory Safety Precautions

• Wear helmets and safety gear
• Verify orders outside residences
• Never record photos or videos at pickup locations
• Never store or share personal data

15. Zero-Tolerance Policy

• Data misuse
• Harassment or intimidation
• Safety violations

16. Suspension & Termination

RTOR may suspend or terminate platform access due to violations, fraud, complaints, or legal requirements. Partners may stop using the platform at any time.

17. Confidentiality

All non-public information must remain confidential, even after termination.

18. Amendments

RTOR may update these Terms at any time. Continued use implies acceptance.

19. Platform Disclaimer (CRITICAL)

RTOR acts solely as a technology platform and does not control or direct Partner actions.

20. Acceptance & Legal Acknowledgement

By registering and accepting deliveries, the Partner confirms full understanding and acceptance of these Terms & Conditions.